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Order Processing and Shipping FAQs

When will my order ship? 
Majority of orders will be processed 3-7 business days (excluding holidays) from the receipt of payment and will ship at the end of this period. 

How long will it take to receive my order after processing?
This will depend on the method of shipping selected at checkout. USPS Priority Express is guaranteed for 2 day delivery. Priority Mail is usually 2-3 business days. 

SLAY Couture strives to ensure customers receive their orders within 7 business days after the order is placed however sometimes events occur that are beyond our control. 

Delivery Exceptions include: international deliveries, shipment delays due to weather, restocking or acts of God. Our customers will be notified promptly should delays occur. 

How long does it take to process pre-ordered items after processing? Pre-order items are processed 5-7 business days from the day your order is placed.

 How long will it take to receive my pre-ordered item? 
This will depend on the method of shipping selected at checkout. USPS Priority Express is guaranteed for 2 day delivery. Priority Mail is usually 2-3 business days. 

How long will it take to receive my custom order?   Custom Orders are made especially for you. Custom orders are processed immediately and we will be in contact regarding shipping timelines at the time of order. Generally custom orders ship within 10-14 business days. Be sure to make us aware of your event date and we will best accommodate.

Does SLAY Couture provide delivery services?   Yes, Please note travel fees associated with local visits and deliveries are reimbursable and vary depending upon location. We delivery within 45 miles of Woodbridge, VA.